PCM TECHNOLOGIES
How is PCM Different?
IT companies usually buy software to manage their customers and their customers’ licenses. At PCM, we have developed our own software, dedicated to keep your information, privacy, and sensitive data safe from today’s online threats.
No Third Parties
PCM does not farm out our work and/or your information to third parties, EVER. Our work is completely in house! Our qualified personnel handle all requests with the professionalism and security that you deserve.
Personnel Like No Other
PCM is made up of individuals that exceed average expectations. All PCM Employees sign Non-Disclosure Agreements as well as go through extensive background checks to ensure a secure and efficient work environment for both clients and employees.
Agreements / Maintenance Contracts / Monthly Maintenance Contract
Monthly Maintenance Agreement
This is a flat rate contract based on the number of computers we would monitor for you.
Our monitoring tool will be installed to protect you from virus infections, and we will monitor your systems, backups, and all aspects of your network using our custom Heartbeat Monitor System.
ALL INCLUSIVE IT MAINTENANCE CONTRACT (MSP)
The key difference between our maintenance model and the Break-Fix approach is proactive versus reactive care. Our pricing is based on the number of units (computers) and includes all devices connected to the network, such as switches, scanners, and phones. This model ensures your system runs smoothly, minimizing downtime and costly repairs. In contrast, the Break-Fix model only addresses problems as they arise, typically after they cause significant disruption. By the time repairs are needed, issues are often more costly and complex. Our all-inclusive approach provides continuous support and long-term savings, preventing unexpected failures and downtime.
*Rates for this contract are determined by the number of computers in your agreement. All maintenance is included. It may also include all network devices. Onsite and Remote labor, as well as discounts on computers and parts are included.
Why is Our All-Inclusive Agreement the Best Option For Your Business?
All of that is included in the all-inclusive agreement, not so on the Break-Fix type of agreement.
In short, we manage everything for you, and we like it that way because we can make autonomous decisions unless they affect your operation.
We like that, because we use our judgment instead of waiting for you to become available to decide what to do next.
This gives the impression that things are just working fine, when they are simply being managed.
Things are maintained as a matter of routine, instead of waiting for things to break and for them to be replaced.