All of that is included in the all-inclusive agreement, not so on the Break-Fix type of agreement.

In short, we manage everything for you, and we like it that way because we can make autonomous decisions unless they affect your operation.

We like that, because we use our judgment instead of waiting for you to become available to decide what to do next.

This gives the impression that things are just working fine, when they are simply being managed.

Things are maintained as a matter of routine, instead of waiting for things to break and for them to be replaced.